Green Business


Are you a small business owner?  If you are, you likely already know that you have to compete with a large number of other businesses, many of which may be larger than your business or have more money to “toss,” around.  While you may think that your size automatically puts you at a disadvantage, it doesn’t have to.  There are a number of ways that you can go about making sure that your small business is a successful, profitable one; ways that actually require little or no work on your part.

One of the simplest, yet most effective ways that you can turn your small business into a success and keep it as one is by smiling.  Yes, smiling. Many people, possibly even you, do not actually realize just how far a smile really goes.  When it comes to buying a product or a service, from both large and small business owners, many customers want to feel appreciated or at least like they are being noticed.  After all, without the customer, you and your small business employees wouldn’t even have jobs.  That is why it is important that you and your employees always smile at your customers and always put on a happy front.

Small talk is another simple, yet effective way to make your small business a success.  Small talk can be something as simple as asking any of your customers if they need help finding anything, if you run a retail store, or asking them about the weather outside.  Small talk makes your customers feel important.  It makes many consumers feel good that there is assistance available if it is needed, as well as the fact that some actually values their opinion or insight, even if it is only about the weather.  That is why you and your employees are always advised to strike up a conversation with your customers.  This conversation is what will likely keep them coming back for more.

As stated above, there are many people who tend to forget how much a smile can brighten up a person’s day.  In addition to smiling, it seems as if some customer service workers have forgotten the importance of a simple thank you.  When running a small business, your customers have the options of shopping with you or with a larger company, a larger company that have more products for sale, at lower prices.  What often sets you and your competitors apart is your customer service.  That is why it is advised that you and all of your employers thank all of your customers for their business and ask them to come again soon.  Your customers do not have to shop at your store, but they do chose to do so; therefore, make sure you thank them for it.

Another way that you can help to ensure that your small business is a successful one, one that consumers love doing business with, is being polite on the phone to all callers. While this may seem like common sense, there are times when it can easily be forgotten.  Sometimes it seems is if potential customers call with questions about store hours or a product at the worst possible time, often a time when you are busy.  Although this may be frustrating to you, you are advised to stay calm, cool, and collective.  If you need to, ask the caller to please hold on for a minute, but try not to keep them on hold for too long.  Your actions or the actions of your employees on the phone will have a significant impact on whether or not the caller decides to become a paying customer later on.
As outlined above, being friendly, patient, and pleasant to deal with are simple, yet effective ways for you and your business to make a name for yourself; a positive name.  That positive name is what may help to keep your business running strong and profitable for years to come.

Advertisements

While rolling out your marketing and social media plan can be exciting and at times overwhelming, there is no need for fear if you adhere to some simple rules. 

Don’t fall into a false sense of security when posting to social media outlets or responding to those who are connected to you. Those with business and personal accounts need to keep in mind that not everyone out there is who they appear to be. There are those out there who can program malicious apps and send through all social media outlets.

Social media is important because it provides a broader platform to reach your target market and share valuable information with them without spamming. Some very important tips to remember as you get started are:

  • Limit talking about yourself, but rather provide useful information to your readers
  • Be sure to incorporate your offline promotions as well
  • Be responsive; have one member of your staff/team who is responsible for managing all forms of social media for the best response rate. This is equivalent to good customer service.

 

 

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Murphy Assistants challenges Virtual Assistants and other Entrepreneurs to think beyond green and to encourage healthful and sustainable activities in the work place as well as at home  

 

What is a Victory Garden?

During World War I and World War II, the United States government asked its citizens to plant gardens in order to support the war effort. Millions of people planted gardens. In 1943, Americans planted over 20 million Victory    Gardens, and the harvest accounted for nearly a third of all the vegetables consumed in the country that year.  

Emphasis was placed on making gardening a family or community effort.

 

Today our food travels an average of 1500 miles from farm to table. The process of planting, fertilizing, processing, packaging, and transporting our food uses a great deal of energy and contributes to the cause of global warming.

Planting a Victory Garden to fight global warming would reduce the amount of pollution your food contributes to global warming. Instead of traveling many miles from farm to table, your food would travel from your own garden to your table. (thanks to http://www.revivevictorygarden.org/ for this definition)

 

Get involved! Let’s grow together!

 

Post a comment here if you are taking the challenge.  Lets’ s share our progress.

Send an email to us at victorygarden@murphyassistants.com if you are joining our challenge.

We will send you a gift to show our appreciation. You will also be automatically entered in our monthly drawing for prizes. The drawings will be held monthly from April 2009 through April 2010, the entire 5th anniversary year of MA.